Term Time Policies
STUDENT ACCOMODATION & BEHAVIOR
• If parents or family members have any questions or concerns about their students’ artwork, progress or relationship to other students or teachers, communication is greatly encouraged. We will do all we can to resolve any difficulties immediately.
• If a student has special needs, be sure to let us know before their course begins. We will appreciate any insight that you can provide, so that we can ensure your child has an excellent experience with us. Turpentyne does not discriminate, and will make every reasonable effort to include all students regardless of their personal challenges.
• If you have a special request for an off curriculum interpretation of an art project, please discuss with the teacher to be sure it meets the student’s proper skill level and that it will not cause a disruption in the course. Final determination of the requested art project may be made by the teacher.
• We reserve the right to exclude a student if they are repeatedly and intentionally disruptive to other pupils, destructive to the studio space, or physically violent or threatening toward the staff or other students.
• Threatening, spitting or intentionally coughing towards another person will not be tolerated. Students will be sent home for the day upon the first offense and will be excluded from the studio if there is a second offense.
• Refunds for an unfinished half-term will not be given if exclusion is necessitated by repeated and intentional dangerous or anti-social behaviour.
CURRICULUM & METHODOLOGY
• The Turpentyne teaching methodology is PROCESS focused. Our curriculum and methods are designed to build our students fine motor skills and visual understanding through a repetitive and layered approach to learning. Our students will take home amazing works of art that are impressive, and sometimes unbelievable. This is the PRODUCT that results from our method. We hope that you will find that the true value of our courses is in the process that results in our students developing real art skills and self-confidence.
• Feel free to discuss our curriculum, methodology and your child’s artwork with our teachers. We are always happy to answer your questions.
TUITION
• Term time classes are only paid for by the half-term and full-term only.
• Half-term tuition must be paid in full before the half-term begins.
• Full-term tuition must be paid by the first lesson of the term in order to be eligible for a 10% discount. Full term discounts expire after the first lesson of each new term.
• Tuition credit is not given for missed classes.
• Prorated tuition may be available if arranged in advance of the half term beginning. This is to allow for planned holidays and events. This is to be used sparingly and will be granted at the Director’s discretion. Prorated tuition will be approved no more than twice per year, per student. Prorated tuition is not eligible for sibling or full-term discounts.
• Tuition can be sorted credit or debit card at the studio or online at https://www.turpentyneartsupply.square.site. Alternately, payment can be made by bank transfer to Turpentyne Ltd., TSB Bank sort code 30-90-50, account 44476160, ref. your child’s name. Please note that we do not accept cheques.
STUDENT CANCELLATIONS
· As a courtesy to our studio families we hold all student seats from one half-term to the next.
· We request that students who will not be continuing in their scheduled class, inform us before the end of the preceding half-term, so that we may allocate the available seat to a student on our waiting list.
· If we are not notified of a student cancellation in advance, any classes where that student is a “no show” will be considered enrolled and will be charged at our regular rate until we receive notice of cancellation, or until two weeks have elapsed and two lessons have been missed after which their seat will considered abandoned.
· Should a student “no show, no pay” for two consecutive weeks, and no contact has been made with studio management, the seat will be considered abandoned, the student will be removed from the register, and their seat will be allocated to the next student in queue.
MAKE-UP LESSONS
• Only your reserved regular class time is paid for, and as such any missed class is at your own risk.
• Our weekly classes are often fully subscribed and arranging make up lessons can be very difficult. Please try to avoid the hassle by attending your regular class where your seat is always guaranteed.
• Make-up lessons are offered as a courtesy, and we make every effort to accommodate our students’ requests, however they are not guaranteed as a replacement for classes missed.
• Make up lessons are to be used sparingly and are only available if you have notified us in advance of your child's absence in their regular class. Make-up lessons will be limited to one per student, per half-term.
• If we are not notified of an absence prior to the beginning of class, the opportunity for a make-up lesson is forfeited. To give notice of absence please call or email the studio your child attends.
• To schedule a make-up lesson, please contact the studio regarding availability. Staff will be happy to offer you an open seat. If the offered seat is not suitable, you will need to contact us again to check for our availability at that time.
• Make-up lessons will not be granted for missing a scheduled make-up lesson. Once a make-up lesson is scheduled it cannot be changed. “No show” or cancellation of a make-up will be considered forfeiture of the lesson.
• Prorated tuition will not be granted for unplanned absences even if a convenient make up lesson is not available.
• Make up lessons may not be scheduled within a term that the student is not enrolled.
• Missed lessons for any reason will not receive any type of studio credit.
CLASS CANCELLATIONS / TEMPORARY CLOSURE
Class cancellations made by Turpentyne due to extreme weather, health emergencies or unavoidable circumstances will be held as a studio credit or refunded at the Director’s discretion.
HYGIENE PRACTICES
Hand washing will be required after visits to the toilet.
Disposable tissues, hand sanitizer and a lined bin will be available in every classroom.
Separate student and staff toilet facilities are available and stocked with antibacterial hand soap and disposable towels for drying hands.
All children and staff must wash their hands/use hand sanitizer upon after sneezing or coughing
Turpentyne Ltd. reserves the right to amend these policies at any time as is necessary to maintain the health and safety of our students and staff.
ART MATERIALS
• As before, all student materials will be available in the classroom. This includes but is not limited to the use of art papers, canvas, crayons, markers, charcoal, soft pastel, oil pastel, watercolors, acrylic paint, and oil paint.
• We are committed to providing students with high quality and safe art supplies. Every effort will be made to ensure that the supplies used in this course are non-toxic and appropriate for use by children.
• Personal Supply Kits purchased through the studio during the pandemic may continue to be used.
PERSONAL BELONGINGS
• Art is messy. We highly recommend that students attend class in clothing that is appropriate for the task.
• Turpentyne does not provide shared student aprons or smocks to prevent the spread of headlice. Personal aprons may be purchased through our Art Supply shop.
• Children are requested to not to bring unnecessary personal items into the studio apart from a water bottle, reference materials, and apron/smock.
• Mobile phones may be kept at a student’s seat but must not be used during class time. Mobiles being used for games or texting during class time will be confiscated by the teacher to be returned to the parent at the end of the lesson.
• Turpentyne does not assume any responsibility for any personal items left in the studio.
• We endeavour to take the utmost care of any artwork being held in the studio, be it a work in progress or completed. On the exceptionally rare occasion that a piece of art is damaged or turns up missing, we will do our best to rectify the situation, but we assume no financial responsibility for the artwork.
FOOD & DRINK
• It is advised that children eat before they attend their lesson as food may not be consumed during their lesson. This is for cleanliness’ sake, as well as health and safety reasons. Our supplies may be non-toxic, but in no way are they safe to be ingested with a handful of crisps or chocolate.
• Making art is thirsty business. Drinking water bottles are welcome and recommended. All items brought to the studio should be appropriately cleaned before arrival.
ARRIVING/LEAVING
At the beginning of class please wait outside the studio for our Teaching Staff to invite the children in. The doors will open no more than 5 minutes in advance of class.
When picking up your child, we welcome parents to join us in the classroom for picture announcement. This will happen after the children have completed tidying up. Please wait outside until the teacher invites you in.
Students will not be permitted to leave the studio without a supervising adult unless you indicate that you give permission at the bottom of this form. This will replace and supersede any previously granted permissions.
EARLY/LATE DROP OFF/PICK UP
Students must be dropped off and picked up ON TIME for their course. Early and late students create congestion in the studio during class change overs and make it difficult for our staff to prepare the classroom for the next group of students.
Early or late drop offs or pick-ups will result in a £5 charge per offence
SCHOOL BREAK Workshop Policies
STUDENT ACCOMODATION & BEHAVIOR
• If parents or family members have any questions or concerns about their students’ artwork, progress or relationship to other students or teachers, communication is greatly encouraged. We will do all we can to resolve any difficulties immediately.
• If a student has special needs, be sure to let us know before their course begins. We will appreciate any insight that you can provide, so that we can ensure your child has an excellent experience with us. Turpentyne does not discriminate and will make every reasonable effort to include all students regardless of their personal challenges.
• If you have a special request for an off-curriculum interpretation of an art project, please discuss with the teacher to be sure it meets the student’s proper skill level and that it will not cause a disruption in the course. Final determination of the requested art project may be made by the teacher.
• We reserve the right to exclude a student if they are repeatedly and intentionally disruptive to other pupils, destructive to the studio space, or physically violent or threatening toward the staff or other students.
• Intentional violations of social distancing will not be tolerated as they threaten the health and safety of others.
• Threatening, spitting, or intentionally coughing towards another person will not be tolerated. Students will be sent home for a day upon the first offense and will be excluded for the remainder of their course if there is a second offense.
• Refunds for an unfinished course will not be given if exclusion is necessitated by repeated and intentional dangerous or anti-social behavior.
CURRICULUM & METHODOLOGY
• The Turpentyne teaching methodology is PROCESS focused. Our curriculum and methods are designed to build our students fine motor skills and visual understanding through a repetitive and layered approach to learning. Our students will take home amazing works of art that are impressive, and sometimes unbelievable. This is the PRODUCT that results from our method. We hope that you will find that the true value of our courses is in the process that results in our students developing real art skills and self-confidence.
• Feel free to discuss our curriculum, methodology and your child’s artwork with our teachers. We are always happy to answer your questions.
TUITION
• Workshops are only paid for by the full course. Prorated workshop tuition is not available.
• Workshop tuition must be paid in full before the course begins.
• Tuition credit is not given for missed days.
HYGIENE PRACTICES
Hand washing will be required after visits to the toilet.
Disposable tissues, hand sanitizer and a lined bin will be available in every classroom.
Separate student and staff toilet facilities are available and stocked with antibacterial hand soap and disposable towels for drying hands.
All children and staff must wash their hands/use hand sanitizer upon after sneezing or coughing
Turpentyne Ltd. reserves the right to amend these policies at any time as is necessary to maintain the health and safety of our students and staff.
ART MATERIALS
• As before, all student materials will be available in the classroom. This includes but is not limited to the use of art papers, canvas, crayons, markers, charcoal, soft pastel, oil pastel, watercolors, acrylic paint, and oil paint.
• We are committed to providing students with high quality and safe art supplies. Every effort will be made to ensure that the supplies used in this course are non-toxic and appropriate for use by children.
• Personal Supply Kits purchased through the studio during the pandemic may continue to be used.
PERSONAL BELONGINGS
• Art is messy. We highly recommend that students attend class in clothing that is appropriate for the task.
• Turpentyne does not provide shared student aprons or smocks to prevent the spread of headlice. Personal aprons may be purchased through our Art Supply shop.
• Children are requested to not to bring unnecessary personal items into the studio apart from a water bottle, reference materials, and apron/smock.
• Mobile phones may be kept at a student’s seat but must not be used during class time. Mobiles being used for games or texting during class time will be confiscated by the teacher to be returned to the parent at the end of the lesson.
• Turpentyne does not assume any responsibility for any personal items left in the studio.
• We endeavour to take the utmost care of any artwork being held in the studio, be it a work in progress or completed. On the exceptionally rare occasion that a piece of art is damaged or turns up missing, we will do our best to rectify the situation, but we assume no financial responsibility for the artwork.
FOOD & DRINK
• It is advised that children eat before they attend their course as food may only be consumed during designated break times. This is for cleanliness’s sake, as well as health and safety reasons. Our supplies may be non-toxic, but in no way are they safe to be ingested with a handful of crisps or chocolate.
• Snacks and lunches should be nut free.
• Making art is thirsty business. Drinking water bottles are welcome and recommended. All items brought to the studio should be appropriately cleaned before arrival.
ARRIVING/LEAVING
• Please wait outside the studio for our Teaching Staff to invite the children in.
• Please do not enter the studio without being invited by a staff member, we will open the doors for the children.
• When picking up your children, please wait outside. We will send the children out to you when they are finished and have washed up.
• Students will not be permitted to leave the studio without a supervising adult unless you indicate that you give permission at the bottom of this form. This will replace and supersede any previously granted permissions.
EARLY/LATE DROP OFF/PICK UP
• We offer 30 minutes total of early/late extra care when dropping off if picking up if arranged in advance. This may be divided between drop off and pick up but may not exceed 30 minutes in total for each course booked.
• Students must be dropped off and picked up no earlier/later than 5 minutes before/after their course unless extra care has been arranged.
• Un-scheduled extra care will result in a £5 charge per offence.
• Students who have booked extra care will be entertained in the studio with games, books, puzzles, and drawing activities.
FULL-DAY STUDENTS
• Students who are booked for both an AM and PM course will enjoy their lunch with a staff member at a nearby park when weather permits. A variety of sports equipment will be available for games and entertainment at lunchtime.
• We will strive to spend the lunch hour outdoors whenever possible. Please apply an 8-hour sunscreen to your child before dropping them off for their workshops as the staff will be unable to assist.
• On days when the weather is too wet or windy, we will take lunch indoors and entertain the children with games, books, puzzles, and drawing activities.
CANCELLATIONS
• Tuition paid will only be refunded when we are given sufficient notice of cancellation.
• Non-medical emergency cancellations will be accepted until 14 days in advance of the course, after which the 50% deposit will be retained regardless of attendance.
• Last minute cancellations due to medical emergency are eligible to be refunded in full regardless of the period of notice. A refund will be issued once documentation from a medical provider is supplied.
• If your child becomes ill whilst on the course, we encourage to you to keep them home. If this is necessary, please contact us straightaway so that alternative provisions can be made.
MAKEUP CLASSES
• Workshops are offered on a fixed schedule and are not eligible for make-up lessons or prorates.
Turpentyne whitley bay “refer a friend” policy
For a limited time, when a current student refers a friend who enrols for classes in our Whitley Bay studio, they will receive a free class* credit toward their student’s tuition
Terms and conditions
· The offer is valid from 28th March, 2023.
· The offer entitles current students to receive a tuition credit* equivalent to one (1) weekly term-time lesson for one (1) student for each friend they refer. The credit amount will be based upon the age of the student and they class they are currently enrolled in.
· The new (never previously enrolled) student who has been referred must enrol for at least one full half-term of classes or one school break workshop for the credit to be awarded.
· The referred student must not be in the immediate family of a currently enrolled student.
· If multiple students are claiming the same referral, we will defer to the new student for their recollection of who referred them.
· This offer is only valid at Turpentyne Whitley Bay.
· Credits awarded have no cash value and may only be used toward tuition fees at Turpentyne Whitley Bay.
· There is no limit to the number of students that a current student can refer.
· Turpentyne Ltd reserves the right to remove or amend the promotional offer and these terms and conditions without notice.
Turpentyne Ltd. Privacy Policy
This document sets out our current privacy policy, in line with the General Data Protection Regulations (GDPR). We keep this policy under review and may occasionally update it.
Who are we
Turpentyne Ltd. Is an art instruction studio, established in 2018. Previously known by Jennifer Diaz, trading as “Turpentyne” established in 2012. We do not sell or trade information about our students or their families, nor any correspondence, for marketing purposes. This privacy policy sets out where and why we do use your data to communicate with you.
What data do we collect?
Student Registration on our website or in studio
As a necessary part of being responsible for your children in our classes, we collect information regarding our students and their immediate families as well as emergency contacts. This information is used primarily to communicate directly with you through private emails, text messages, phone calls, letters by post. On occasion we may also send marketing emails to our studio families containing important information regarding tuition fees, studio schedule, policy updates and upcoming studio events and activities.
We do not, and will not, carry out joint campaigning with any another organisation, and we will not share your data.
Social Media
Occasionally we feature photographs of student artwork on our Facebook page. Student names are often included in the posts alongside their artworks. Please contact us if you would prefer we not include your child in our posts, and we will be happy to honour your request.
Although photographs may be taken in class or at events that feature your child, we do not post any photographs of our students on our website or on social media without direct permission from their parents.
Access to your personal data
Under GDPR you have the right to access, amend or delete any information we hold about you. If you would like to do so, please log into the Student Accounts portal on www.turpentyne.com and remove or alter any of your personal data that you see fit. If you would prefer our assistance in the process send a request to jenn.diaz@turpentyne.com indicating your preferences clearly.
How long do we keep your data
We only keep your data for as long as it reasonable or necessary, or for as long as we are required to hold it to fulfil statutory obligations.
Data breaches
The GDPR requires that the Information Commissioner is notified within 72 hours of a breach being discovered where it poses a risk to any individuals. If the breach is a ‘high risk’, i.e. the data breach might cause discrimination, identity theft, fraud, damage to reputation or financial loss, the data subject must be notified as well. Turpentyne Ltd. will seek to minimise all risks of data breaches, but should one occur we will act swiftly to notify the relevant people keeping all individuals concerned with actions thereof.
